Refund Policy for Digital Products
Software products and license keys sold via Albion BluePrint (https://www.albionblueprint.com) are classified as “Digital Content.”
1. Cases Where the Right of Withdrawal Does Not Apply
Pursuant to the Law on Consumer Protection No. 6502 and Article 15(g) of the Regulation on Distance Contracts, “services performed instantly in electronic environments or intangible digital goods delivered instantly to the consumer” are not subject to the right of withdrawal.
The software license or membership access you purchase is automatically assigned to your account and delivered instantly once your payment is confirmed. Therefore, the service is considered fulfilled, and cancellation or refund is legally not possible.
2. Exceptional Cases and Technical Support
If you experience a technical issue with the product (e.g., license key not working, inability to access the system, etc.), please contact us. Our technical team will review the situation, and:
- If the issue is not caused by user error,
- If the issue cannot be resolved within 48 hours,
- If the service cannot be provided due to reasons originating from the Seller,
a refund may be exceptionally evaluated or a new license may be assigned as part of customer satisfaction. However, this is entirely at the discretion of the Seller.
3. Contact
For refund requests or technical support inquiries, you can contact us at:
